Questions, answered.

Custom orthotics are shoe inserts made specifically for your feet. They’re built from a plaster cast or 3D scan of your foot, to a prescription from your healthcare practitioner, to support and position your foot as you stand, walk and move.

Store-bought insoles come in generic sizes and mostly add cushioning. Custom orthotics are made from a model of your own foot and built to address your specific mechanics, using durable materials that hold their shape.

It depends on the materials, your activity level, your body and how often you wear them. Your practitioner can check them at follow-up visits — and if they need a repair or a refresh, give us a call.

We work with your healthcare practitioner, who assesses your feet, takes the cast or scan, and fits the finished orthotics. Many extended health plans also require a prescription for coverage. Start with your doctor, chiropractor or physiotherapist — or call the lab if you’re not sure where to begin.

Many extended health plans include some coverage for custom orthotics, but coverage, limits and required paperwork vary from plan to plan. Check with your provider before ordering, and ask what documents they need.

Usually [TURNAROUND] after we receive your cast or scan. Your practitioner will then book your fitting.

Both. We accept traditional plaster casts and digital 3D foot scans, so your practitioner can use whichever method suits you best. Every pair is then handcrafted in our Langford lab.